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Bilingual Reception/Administrative Assistant ~ Richmond Hill, Ontario ~ Nevian Consulting & Placement Services
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Bilingual Reception/Administrative Assistant
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Seeking an experienced Bilingual Receptionist/Admin Assistant to provide friendly and courteous front line support to customers and clients. Offering excellent working conditions within the Medical Industry with full benefits and a competitive salary.

 Responsibilities

  • Responsible to greet, assist and direct all incoming calls and visitors in a professional and businesslike manner
  • Ensure gust book is completed by all visitors and guest pass issued
  • Order entry (faxed, consignment and IRS orders)
  • Process warranty claims (and update IQS system)
  • Prepare phone reports and compile statistics
  • Visitor cards issuance (moved to 2 point)
  • Arrange ground transportation for internal/external customers
  • Prepare and send out Welcome Package to new customers
  • Responsible for reviewing and responding to Info Canada and Order Canada incoming email
  • A/P support:  code invoices and get proper approval
  • Receive payments from customers and forward to US office
  • Prepare customer invoices and statements for outgoing mail
  • Send out all mailings (via mail, fax or email) (not necessary)
  • Prepare and send out Continued Education letters to customers
  • Perform other duties as assigned

 

 Qualifications

  • A minimum of two years college education
  • Good interpersonal communications skills and the ability to deal professionally with customers via telephone in both French and English
  • Proficiency in spelling and grammar
  • Ability to deal effectively with stressful situations;
  • Good judgment and the ability to make independent decisions when necessary;
  • Ability to work in a team environment as well as work independently;
  • Professional personal presentation
  • Good organizational skills, as well as attention to detail
  • Customer service oriented
  • Initiative and reliability
  • Proficient in Microsoft Office
  • Ability to multitask a must
  • Operate specific department/company software applications (ie. SAP, SalesForce.com, etc.)
  • English [Advanced], French [Advanced]


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