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Inside Sales & Service Representative ~ Etobicoke, Ontario ~ Nevian Consulting & Placement Services
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Inside Sales & Service Representative
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The Inside Sales & Service Representative will report to the Manager, Major Accounts and Direct Sales, as a member of a small team responsible for responding to inbound sales and customer service inquiries, supporting corporate accounts, and performing basic office functions as needed.

 Responsibilities

  • Drive the consumer and small business sales activities for all sales prospects and existing clientele.
  • Qualify and understand the customer’s requirements, and provide quotes and estimates. Advise on product availability
  • All aspects of Account Management including processing new orders.
  • Contact past customers and cold call new sales leads to generate sales
  • Build relationships to provide repeat business and excellent customer service
  • Act proactively to create opportunities for new business with existing customers
  • Update Salesforce.com with account input
  • Meet or exceed assigned sales goals
  • Establish and maintain a high level of customer satisfaction.
  • Promptly respond to customer inquiries in a timely manner by telephone and e-mail
  • Provide first-level support services including product support, billing inquiries, billing adjustments, and other customer and account management tasks.
  • Communicate and work across teams to provide speedy solutions for customers
  • Facilitate a positive and professional work environment by demonstrating professionalism and consideration of co-workers, and exercising initiative to offer assistance where and when appropriate.
  • Establish and maintain effective working relations with a wide variety of individuals, both internal and external to the organization.
  • Maintain systems fluency on internal ordering and billing systems
  • Other duties/tasks as required

 Qualifications

  • Excellent oral and written communication skills (business telephone etiquette and business letter writing etiquette - proper use of grammar& punctuation)
  • Must possess an aptitude for the wireless (voice/data) communications industry and technology. Required to stay current on developing trends in the telecommunications, remote messaging industry.
  • Aggressive, competitive and committed
  • Highly motivated with a desire to be successful
  • Customer-centric focus on providing reliable service to internal/external customers
  • Able to work with minimal supervision
  • Strong working knowledge of Microsoft Office suite
  • Ability to prioritize activities and meet deadlines. Excellent time management and organizational skills
  • Positive Team Spirit. Energetic and enthusiastic attitude
  • Bilingual English/French speaking an asset
  • Highly successful Inside Sales experience in related field
  • Must be available to work flexible hours on occasion (evenings and weekends) as business needs necessitate
  • Post-secondary diploma or equivalent experience
  • English [Advanced]


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