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Bilingual Assignment Centre Clerk ~ Scarborough, Ontario ~ Nevian Consulting & Placement Services
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Bilingual Assignment Centre Clerk
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This position is responsible for performing various critical assignment functions. The incumbent will work closely with Sales, Sales Operations, Customer Service, Operations and IT to perform moderately complex assignment duties, adhere to corporate procedures and meet strict deadlines with a very high degree of accuracy.

 Responsibilities

A. Cycle and canvass assignment

  • Schedule ordering of assignments in accordance with requests from sales managers (Atlantic region only)
  • Perform and process requests in the TV290 Database with MS Access tool (Québec & Ontario only)
  • Update assignment tables for representatives/canvasses/sales group to ensure that assignments are fair (impacts on RBS and compliance with union agreements; impact on NI distribution, MISC, and representative assignments)
  • Update the Warm Transfer Tool. Impacts on representatives NI objectives and Customer Service operations
  • Update non-worked portions and assume responsibility for informing the GSF. Impact on the RBS of representatives and on advertising renewed without authorization
  • Investigate prospecting and authorization of potential sales leads submitted by Sales
  • Main interface between call centres and the GSF for routing prospective ECO accounts
  • Investigate and update bad payer accounts. Impact on representatives RBS
  • Balances accounts according to predetermined criteria
  • Create, maintain and administer "next in line" lists

B. New In assignments

  • Ensure that accounts are assigned to the appropriate sales channel in a timely manner
  • Investigate NI reports from the call centres in order to:
    -  Ensure that the right accounts are forwarded to the appropriate sales groups (impact on representatives NI objectives)
    -  Ensure the quality of NIs submitted to the GSF

C. Control/decontrol and reassignment

  • Verify accuracy of information contained in control/decontrol and reassignment requests
  • Perform daily data reviews and carry out required data fixes accurately and efficiently
  • Process control/decontrol and reassignment requests
  • Position backup for 2751: Control/decontrol (Specialized Sales Assistant)

D. Segmentation adjustments/rescore

  • Determine necessary action and make appropriate requests for segmentation adjustments/rescore

E. Support for Sales or Marketing managers

  • Submit assignment level ad hoc reports
  • Respond to queries from Sales
  • Assist in ad hoc projects as required

F. Provide training and distribute work (new and existing MACs)

  • Monitor quality of work done by new employees until they reach a satisfactory performance level.
  • Provide training and allocate certain tasks/work/new instructions.

 Qualifications

  • Intermediate Microsoft Excel
  • Advanced written and verbal French and English communication skills required
  • Post secondary education is an asset
  • 2-3 years experience in Directory advertising, administration, systems (computer).
  • Flexible & adjusts easily to change
  • Technical aptitude and problem solving skills.
  • Strong verbal and written communication skills.
  • Attention to detail.
  • Teamwork skills.
  • English [Advanced], French [Advanced]


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