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Bilingual Facilities Services Coordinator ~ Markham, Ontario ~ Nevian Consulting & Placement Services
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Bilingual Facilities Services Coordinator
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Our client is looking for outgoing, enthusiastic and friendly Customer Service Reps to join their exciting team. This company is often ranked one of the best employers in Canada and offers an exhilarating work environment that fosters growth and development.

 Responsibilities

  • Learns client account details, the service request/work order management systems, the telephone system and BLJC Operations Centre policies, processes and operating procedures
  • Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers
  • Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
  • Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties.
  • Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information.
  • Provides customer service support in either English and French
  • Participates in program initiatives undertaken by the Operations Centre
  • Maintains confidentiality of client account information and other confidential information.
  • Conducts work in a professional manner.
  • May be required to demonstrate Operations Centre capabilities to potential and existing clients and to prospective hires by having such people Y-cord into live calls.
  • May be required to provide training to new Team Members.
  • Other duties as assigned.

 Qualifications

  • One year or less of job-related experience
  • High school completion plus some post-secondary technical or business course 
  • Demonstrated language proficiency (both verbal and written) in English/French including proper grammar, spelling and punctuation. Clear and effective communication skills in all languages 
  • Basic understanding of the facilities/property management industry and knowledge of facility operations and maintenance, an asset. 
  • Strong customer-service orientation and demonstrated customer service skills. 
  • Demonstrated ability to learn new processes, tools and other relevant information quickly, with proven ability to apply learning to the job. 
  • Ability to work in a fast-paced, multi-client environment with ability to apply various client-specific business processes to individual service request situations. 
  • Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem solving skills. 
  • Demonstrated organizational skills. 
  • Ability to sustain concentration over a prolonged period of time and pay attention to details. 
  • Demonstrated computer proficiency including solid keyboarding skills. 
  • Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning

Work Hour Availability Requirements

  • 7/24/365 environment requiring open availability; rotating shifts between 6:00am and 11:00pm; overnight steady shifts between 11:00pm and 6:00am
  • Weekends and holiday work availability on a rotational basis.
  • May be required to work overtime
  • English [Advanced], French [Advanced]
  • English [Advanced], French [Advanced]


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