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Bilingual Customer Service Representative ~ Concord, Ontario ~ Nevian Consulting & Placement Services
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Bilingual Customer Service Representative
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Our client is a dynamic and fast growing and service driven organization in the field of marketing and technology. This highly entrepreneurial organization is dedicated to extending their client’s capabilities and servicing their customers.


  • Assist all clients’ inbound and outbound calls/emails
  • Maintain confidential information for client accounts
  • Determine customer needs through effective questioning and evaluate need for call escalation
  • Execute customer fulfillment requests through contact with appropriate departments, ie. Suppliers, Vendors.
  • Take ownership of customer issues while managing expectations


  • Ability to work well in a team and to function in a multi-task environment
  • Good oral and written skills in English & French definite requirement
  • Aptitude for evaluating, analyzing and interpreting information
  • Ability to prioritize, work efficiently within tight timelines and is adaptable to change
  • Strong organizational and time management skills with the ability to follow-up independently
  • Work experience (2-3 years) in customer Service
  • Excellent customer service skills
  • Strong computer aptitude and data management ability
  • Intermediate computer skills in Word, Excel and Outlook
  • Team player with a positive attitude
  • Problem solver
  • English [Advanced], French [Advanced]

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