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Bilingual Donor Services Representative ~ Toronto, Ontario ~ Nevian Consulting & Placement Services
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Bilingual Donor Services Representative
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Our client is seeking a Bilingual Donor Services Representative to join their enthusiastic and passionate team. The candidate will be responsible for processing donations and handling inquiries.

 Responsibilities

  • Process incoming donations and ensure data is entered accurately and efficiently
  • Administer Monthly Giving Program – EFT & Online
  • Import online donations into FR100 Software
  • Responsible for a variety of functions around Donor Support, such as handle complaints and inquiries, respond to e-mail and phone inquiries, issue tax receipts and provide website support
  • Work with National and Regional partners to ensure timely and appropriate communication with constituents

 Qualifications

  • Previous donation processing and customer service experience in a non-profit organization is preferred
  • Excellent communication and relationship building skills
  • Strong data entry skills (accuracy) and ability to generate query reports (mail merges)
  • English [Advanced], French [Advanced]


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