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Bilingual Customer Service Representative ~ Woodbridge, Ontario ~ Nevian Consulting & Placement Services
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Bilingual Customer Service Representative
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Our client is seeking a Bilingual Customer Service Representative with experience within the manufacturing industry.

 Responsibilities

  • Reports all incidents, accidents and/or hazards.
  • Perform housekeeping activities as required.
  • Wear appropriate personal protective equipment when in the yard and warehouses (i.e. steel toes and a high-visibility vest)
  • Comply with Regional Occupational Health and Safety Act (OHSA) particularly A Worker’s Guide (L1008).
  • Comply with the Health and Safety rules, policies and procedures of the division.
  • Complies with Code of Business Ethics and applicable Harassment/Affirmative Action Policies.
  • Develops familiarity with the “Hotline”.
  • Comply with other divisional policies and guidelines as distributed on bulletin boards/e-mail as well as those stated in the Employee Information Pamphlet.
  • Participate actively in annual employee performance management process, including mid-term reviews.
  • Provide and/or participate in training as required.
  • Perform other duties as assigned by your Supervisor
  • Accurately manage the order inputting process into JDE as it relates to price, terms of sale, product, quantity, ship to – sold to and customer’s special instructions etc.
  • Ensure all Sox compliance process is followed and necessary documents are verified and kept on file as needed
  • Work with internal supply chain departments to keep customers updated as to their order status if changes occur, in a pro-active manner
  • Maintain system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code
  • Co-ordinate returned goods from customer with Sales Representative /Manager’s approval
  • Complete all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE
  • Maintain daily contact with Sales Representatives regarding price inquires, discrepancies on customer’s purchase orders and update on customer order status etc
  • Understand the resources within the business to be an effective problem solver

 Qualifications

  • Minimum 3-5 years customer service experience in a  manufacturing environment
  • Customer Service focused with excellent communication and problem solving skills.
  • Requires exceptional degree of tact and empathy to resolve customer concerns in relationship strengthening fashion
  • Strong team player with high degree of urgency with the ability to multi-task, plan and prioritize.
  • Ability to deal with stress and work in a fast paced environment
  • Requires computer literacy with expert proficiency in MS Outlook, Excel, Word, Access and JDE. 
  • University Degree, or College Diploma 
  • English [Advanced], French [Advanced]


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