Responsibilities

• Reports all incidents, accidents and/or hazards.
• Perform housekeeping activities as required.
• Wear appropriate personal protective equipment when in the yard and warehouses (i.e. steel toes and a high-visibility vest)
• Comply with Regional Occupational Health and Safety Act (OHSA) particularly A Worker’s Guide (L1008).
• Comply with the Health and Safety rules, policies and procedures of the division.
• Complies with Code of Business Ethics and applicable Harassment/Affirmative Action Policies.
• Develops familiarity with the “Hotline”.
• Comply with other divisional policies and guidelines as distributed on bulletin boards/e-mail as well as those stated in the Employee Information Pamphlet.
• Participate actively in annual employee performance management process, including mid-term reviews.
• Provide and/or participate in training as required.
• Perform other duties as assigned by your Supervisor
• Accurately manage the order inputting process into JDE as it relates to price, terms of sale, product, quantity, ship to – sold to and customer’s special instructions etc.
• Ensure all Sox compliance process is followed and necessary documents are verified and kept on file as needed
• Work with internal supply chain departments to keep customers updated as to their order status if changes occur, in a pro-active manner
• Maintain system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code
• Co-ordinate returned goods from customer with Sales Representative /Manager’s approval
• Complete all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE
• Maintain daily contact with Sales Representatives regarding price inquires, discrepancies on customer’s purchase orders and update on customer order status etc
• Understand the resources within the business to be an effective problem solver

 Qualifications

• Minimum 3-5 years customer service experience in a  manufacturing environment
• Customer Service focused with excellent communication and problem solving skills.
• Requires exceptional degree of tact and empathy to resolve customer concerns in relationship strengthening fashion
• Strong team player with high degree of urgency with the ability to multi-task, plan and prioritize.
• Ability to deal with stress and work in a fast paced environment
• Requires computer literacy with expert proficiency in MS Outlook, Excel, Word, Access and JDE. 
• University Degree, or College Diploma 
  

• English [Advanced], French [Advanced]