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Bilingual Business Support Specialist ~ Concord, Ontario ~ Nevian Consulting & Placement Services
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Bilingual Business Support Specialist
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Great position with a large, growing manufacturing organization. Great work environment and excellent benefits included! (Bilingual in French/English an asset)


License/Annual Report Filings Scope:

  • Filing of Business Licenses and Annual Reports with various taxing authorities in a timely manner
  • Support internal audit
  • Promptly reply to notices from Secretary of State, Department of Revenue or other Government Agencies related to Business Licenses or Annual Report filing processes
  • Process credit card or payment requests for all tax related bills
  • Perform internal audit in a monthly basis
  • Maintain an accurate and up to date database of all relevant documents
  • Support Corporate Tax department regarding sales tax issues, registrations, and  other reports (Franchise, etc)
  • Assist Tax Analyst with tax audits from various taxing authorities
  • Maintain / organize tax related files and documents
  • Receive inbound phone calls/emails from employees and respond to inquiries in a professional manner
  • Work with Business Units, Shared Service Center and business partners to file the required applications in the prescribed timeframes
  • Communicate resolution to appropriate contacts and maintain up to date file documentation
  • Participate in training to develop key functional and technical skills and improve business acumen
  • Communicate frequently with supervisors and/or team lead providing status updates

Client Service Center Operations Scope (as required):

  • Using a pre-defined resolution framework, develop and apply Procure to Pay skills (e.g. accounts payable) to resolve and respond to client inquiries
  • Develop functional knowledge of Procure to Pay system applications (SAP R/3, SAP BW, Vendor Self-Serve Portal Applications)
  • Receive inbound phone calls and emails from vendors, employees and end-customers; documenting ticket and responding to inbound messages in a professional manner
  • Communicate incident resolution to appropriate contact and maintain incident documentation
  • Develop a general understanding of company finance and accounting business processes and policies as defined by the Shared Service
  • Center in order to respond to incoming client inquiries

Continuous Process Improvement:

  • Identify and implement process, system and internal control enhancements
  • Assist in continuously monitoring Key Performance Indicators and Service Level Agreements
  • Develop and maintain training material for functional area. Participate in cross functional training workshops with business and shared service centre personnel to ensure process compliance and maximization of internal tools
  • Interface with other Shared Service teams to ensure compliance with cross-team accountabilities
  • Ensure compliance with all Health and Safety policies and initiative outlined in the Health and Safety Manual


Experience, Technical Expertise 

  • Undergraduate degree preferred or an equivalent combination of studies and experience
  • 2 to 3 year(s) experience in business administration, finance or taxation environment
  • Solid understanding of Business Licenses and Annual Reports processes
  • Proficient in MS Office
  • Experienced in SAP, JDE or related ERP applications
  • Strong communication, both oral and written
  • Ability to work in a team setting
  • Strong interpersonal and communication skills, related to customer service
  • Ability to multitask, effectively organize and manage conflicting/shifting priorities
  • Analysis and problem solving – effectively examine events, issues and problems and generate optimal solutions in a timely manner
  • Fosters teamwork and cooperation
  • English [Advanced], French [Advanced]

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