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eDiscovery/Computer Forensics Sales Engineer ~ Mississauga, Ontario ~ Nevian Consulting & Placement Services
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eDiscovery/Computer Forensics Sales Engineer
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Our client’s focus on integrity, service, and commitment has made them one of the fastest-growing channel management companies and providers of security solutions in Canada. They develop strategic relationships with partners and clients to maximize their IT security objectives. Our client’s goal is to make procuring IT solutions efficient and affordable, so their clients can enjoy a greater ROI.

 Responsibilities

Responsible for support of large scale, pre-sale engagements with both large and medium sized enterprise and government clients.  Possess in-depth knowledge of data and network security concepts and practices especially in the area of computer forensics and eDiscovery concepts.

* Work closely with Sales to support sales initiatives and drive direct and channel sales.
* Drive strategic account opportunities and work with existing customers to identify new business opportunities.
* Monitor and maintain customer accounts, in addition to identifying specific customer needs and transferring that information to product specialists who can fulfill requirements.
* Provide pre- and post-sales support and troubleshooting to key accounts as well as partners both on-site and remotely.
* Support client in conducting computer forensic examinations.
* Provide on-site technical training and support for clients or work with internal training and support staff to ensure that client is able to fully utilize the implemented solution.
* Troubleshoot complex software applications utilizing diagnostic skills related to software and hardware setup, database management, data analysis, and operating system configurations.
* Provide superior customer service through effective communication, responsive follow-through, and advocacy for client issues within internal departments.
* Take ownership of reported issues and resolve within an acceptable time frame.

 Qualifications

* Understanding of security and audit-related standards and guidelines, e.g., ISO17799, PIPEDA
* Sound knowledge of both Data and Network Security tools, methods and practices
* Extensive knowledge of the security environment (system, application, database and resource access validation methods; logging, monitoring and reporting facilities), both native system solutions and add-on products.
* Excellent understanding of standard information security concepts around risks and vulnerabilities (product weaknesses, process deficiencies, denial of service attacks, viruses, etc.) and appropriate countermeasures.
* Excellent understanding of information security principles and methods related to confidentiality, integrity, authentication, non-repudiation, privacy and administration.
* Good knowledge of security threats and demonstrated ability to stay abreast of new developments and available solutions.
* Good communication skills, including presentation of technical issues in non-technical terms.
* Good analytical and organizational skills.
* Excellent problem solving and troubleshooting skills.
* Team player, self-motivated, able to work independently with minimal supervision.
* Strong negotiation and relationship building skills.

* Bachelor’s degree (BA/BS) in Computer Science or equivalent college diploma
5 to 7 years related experience and/or training; or equivalent combination of education and experience.
* Working knowledge in computer forensics field or in law enforcement is an asset.

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